13 Oct
Ball
Melbourne
**Job Title:** Customer Care Associate - Remote Work
**Company:** Ball
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Ball is seeking a motivated and detail-oriented Customer Care Associate to join our dynamic team in a remote work setting. As a pivotal member of our customer care department, you will provide exceptional support to our clients, ensuring that their needs are met with efficiency and professionalism. This part-time position offers a unique opportunity to work for a company that values innovation and strives to enhance operational effectiveness through technology.
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**Key Responsibilities:**
- **Customer Assistance:** Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and accurate responses to questions regarding products and services.
- **Problem Resolution:** Proactively identify and resolve customer issues, utilizing a solutions-oriented approach. Troubleshoot and guide customers through various technical challenges, ensuring a positive customer experience.
- **Account Management:** Maintain updated customer accounts, processing orders, and overseeing the lifecycle of customer inquiries from initial contact to resolution.
- **Feedback Collection:** Gather customer feedback to inform product improvements and service enhancements, providing insights to management on common customer concerns and suggestions.
- **Collaboration:** Work closely with other departments such as Sales, Marketing, and Technical Support to ensure a seamless customer experience and alignment on company goals.
- **Documentation:** Accurately document customer interactions and update the customer relationship management (CRM) system to facilitate effective communication and follow-up.
- **Training & Development:** Participate in ongoing training sessions to enhance product knowledge, customer service skills, and operational processes, contributing to personal and team development.
- **Performance Monitoring:** Regularly review personal performance metrics and strive to meet or exceed targets set by the management team.
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**Requirements:**
- **Experience:** Minimum of 2 years of experience in a customer service role, preferably in a remote environment.
- **Education:** High school diploma or equivalent; a degree in a relevant field is a plus.
- **Technical Skills:** Proficient in using CRM software, Microsoft Office Suite (Word, Excel, Outlook), and other relevant technology platforms. Experience with remote communication tools (e.g., Zoom, Slack) is highly desirable.
- **Personality Traits:**
- **Independent:** Ability to manage time effectively and work autonomously while maintaining productivity and high-quality service.
- **Adaptable:** Comfortable navigating a fast-paced and changing environment, with a willingness to learn and develop new skills as needed.
- **Soft Skills:**
- **People Management:** Demonstrated ability to communicate effectively with diverse customer groups, tailoring interaction styles to meet individual needs.
- **Presentation:** Strong presentation and interpersonal skills; capable of conveying information clearly and positively to customers and team members alike.
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**Benefits:**
- Reimbursement for travel and spending expenses related to work.
- Access to free food and refreshments during team meetings and events.
- Opportunities for travel to various company locations for training and team-building activities.
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**Working Environment:**
Join a collaborative and innovative remote working environment where technology is harnessed to drive efficiency and facilitate communication. You will be part of a supportive team that values employee contributions and fosters professional growth.
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**Application Deadline:** October 24, 2024
**Equal Opportunity Statement:**
At Ball,
we are committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and experiences, and we are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We celebrate diversity and strive to create an inclusive environment for all employees.
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If you are passionate about customer service and have the drive to succeed in a remote work setting, we would love to hear from you! Apply today to join the Ball team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Customer Care Associate - Remote Work
🖊️ Ball
📍 Melbourne