13 Oct
PVH
Melbourne
**Job Title: Customer Support Specialist - Work from Home**
**Company: PVH**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Company Overview:**
PVH is a global leader in branded lifestyle apparel with a rich heritage and a commitment to innovation and sustainable practices. We are driven by our passion for fashion and a dedication to delivering exceptional service to our customers. As we continue to expand our team, we are looking for motivated individuals who are eager to contribute to our mission of delivering impactful results in a high-energy environment.
**Job Overview:**
As a Customer Support Specialist at PVH,
you will play a crucial role in enhancing customer satisfaction by providing exceptional support. This part-time position offers the flexibility of working from home while enabling you to develop your career in customer service within a dynamic and supportive team. You will be responsible for handling inquiries, resolving issues, and ensuring our customers receive top-notch service that aligns with our brand values.
**Key Responsibilities:**
- **Customer Engagement:**
Respond promptly to customer inquiries via various channels (email, chat, phone) in a professional and friendly manner.
- **Issue Resolution:**
Investigate and resolve customer issues, providing timely solutions and ensuring customer satisfaction. Follow up on unresolved issues to ensure resolution.
- **Product Knowledge:**
Maintain a thorough understanding of PVH products and services to effectively assist customers and recommend suitable solutions.
- **Data Management:**
Accurately document customer interactions and maintain customer records in the company database. Ensure data accuracy and confidentiality in all records.
- **Feedback Collection:**
Gather customer feedback and suggest improvements to our products and services that align with customer needs.
- **Collaboration:**
Work with various internal teams (such as Sales and Marketing) to share customer insights and contribute to improving customer experience.
- **Reporting and Analytics:**
Assist in compiling customer service reports and analyze trends to enhance performance and efficiency.
- **Training and Development:**
Participate in training sessions and team meetings to stay updated on new products, processes, and best practices.
**Qualifications:**
- **Education:**
High school diploma or equivalent; a degree in a related field is a plus.
- **Experience:**
Minimum of 1 year of experience in customer service, preferably in a remote setting.
- **Technical Skills:**
Proficient in using customer support software, live chat systems, and Microsoft Office Suite. Familiarity with CRM tools is an advantage.
**Required Personality Traits:**
- **Resilient:**
Ability to stay calm and positive in the face of challenges; effectively bounce back from setbacks and handle customer concerns with grace.
- **Reliable:**
A strong sense of responsibility and commitment to completing tasks accurately and on time.
**Essential Soft Skills:**
- **Attention to Detail:**
Strong focus on accuracy and thoroughness in every aspect of work,
especially when documenting customer interactions and processing requests.
- **Project Management:**
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment while meeting deadlines.
**Benefits:**
- Paid Time Off (PTO)
- Medical Coverage
- Paid Overtime
**Working Environment:**
At PVH, you will find a high-energy workplace that encourages personal and professional growth while focusing on delivering impactful results. We believe in fostering a collaborative and innovative atmosphere that promotes success at all levels.
**Application Process:**
If you meet the above qualifications and are excited to make a difference in customer support at PVH,
we encourage you to apply! Submit your application by **October 24, 2024**.
**Equal Opportunity Statement:**
PVH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and capabilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.