13 Oct
Visteon
Melbourne
**Job Title:** Online Client Support Specialist
**Company:** Visteon
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Visteon:**
Visteon is a global leader in vehicle cockpit electronics, dedicated to transforming the automotive experience through innovative technology and cutting-edge solutions. Our Melbourne team is at the forefront of delivering exceptional client support to ensure our users fully unlock the potential of our advanced automotive technologies.
**Position Overview:**
We are seeking a motivated and hardworking Online Client Support Specialist to join our dynamic team in Melbourne.
This entry-level position is perfect for individuals looking to launch their careers in client support and technology. The successful candidate will play a vital role in engaging with our customers, ensuring their satisfaction, and providing timely solutions to their inquiries.
**Key Responsibilities:**
- **Customer Engagement:** Respond promptly to client inquiries via email, chat, and online support platforms with a focus on providing exceptional service and building strong relationships.
- **Issue Resolution:** Analyze and resolve customer issues efficiently by troubleshooting software, hardware, and connectivity problems with Visteon products.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and transactions in our CRM system to ensure a seamless support experience.
- **Knowledge Sharing:** Assist in creating and updating FAQs, knowledge base articles, and help guides to provide self-service resources for clients.
- **Feedback Collection:** Collaborate with the product development team by gathering and relaying customer feedback to help improve products and services.
- **Training Support:** Aid in the onboarding process for new clients by providing necessary training and support on product usage.
- **Collaboration:** Work closely with team members to identify trends in customer inquiries and contribute to enhancing support processes and tools.
- **Continuous Learning:** Actively participate in training sessions and professional development opportunities to expand product knowledge and client support skills.
**Requirements:**
**Education & Experience:**
- High school diploma or equivalent; relevant coursework in customer service, communication, or technology preferred.
- No prior experience required, but any internships or volunteer work involving customer interaction is a plus.
**Personal Traits:**
- **Motivated:** Self-starter who takes initiative and strives for excellence in every task.
- **Hardworking:** Committed to delivering high-quality support and willing to go the extra mile for clients.
**Soft Skills:**
- **Emotional Intelligence:** Ability to understand and empathize with client needs and emotions, ensuring supportive and positive interactions.
- **Creativity:** Innovative problem-solving abilities to provide unique solutions to client challenges.
**Benefits:**
- **Relocation Allowance:** Financial support for candidates willing to relocate to Melbourne.
- **Travel Opportunities:** Potential travel for training, conferences, or client meetings as needed.
- **Training & Professional Development:** Continuous learning opportunities and access to resources to help employees advance in their careers.
**Working Environment:**
At Visteon, we believe in supporting our employees in their personal and professional development. Our inclusive and collaborative work culture fosters growth, encourages creative problem solving, and promotes a positive workplace environment.
**Application Deadline:**
Please submit your application by **October 25, 2024** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Visteon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and walks of life to apply.
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If you're ready to embark on a rewarding career in client support with Visteon, we'd love to hear from you! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Online Client Support Specialist
🖊️ Visteon
📍 Melbourne