13 Oct
Fannie Mae
Melbourne
**Job Title:** Customer Care Associate - Work from Home
**Company:** Fannie Mae
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
### Job Description
Fannie Mae is seeking a dedicated and dynamic Customer Care Associate to join our growing team. This entry-level position offers a fantastic opportunity for individuals looking to begin their career in customer service while working from the comfort of their home. As a Customer Care Associate, you will be the first point of contact for our customers, providing exceptional service, addressing inquiries, and resolving issues to ensure a positive experience.
### Key Responsibilities
- **Customer Interaction:** Respond to customer inquiries via phone, email, and chat in a professional, courteous, and timely manner. Address questions regarding products, services, and account management.
- **Issue Resolution:** Identify and resolve customer issues, complaints, and concerns, ensuring adherence to company policies and practices. Utilize problem-solving skills to offer effective solutions.
- **Documentation:** Accurately log customer interactions, issues, and resolutions in the company's customer management system, ensuring all information is up-to-date and accessible.
- **Product Knowledge:** Develop and maintain an in-depth understanding of Fannie Mae's products, services, and policies to provide informed assistance to customers.
- **Collaboration:** Work collaboratively with team members and other departments to streamline processes, enhance customer satisfaction, and improve overall service delivery.
- **Feedback:** Provide feedback to management regarding processes, customer issues,
and potential improvements in service delivery based on customer interactions.
- **Continuous Learning:** Engage in ongoing training and professional development opportunities to enhance skills, knowledge, and customer interaction quality.
- **Adherence to Policies:** Follow all company policies, procedures, and regulatory guidelines to maintain compliance in all customer interactions.
### Requirements
**Education and Experience:**
- Bachelor's degree or equivalent experience preferred, but not mandatory.
- Minimum of 1 year of experience in a customer service role is required.
**Technical Skills:**
- Proficient in the use of computers and customer management systems.
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook)
and comfortable with navigating digital communication platforms.
**Personality Traits:**
- **Hardworking:** A self-motivated individual who takes initiative and demonstrates a strong work ethic.
- **Resilient:** Ability to bounce back from challenges and maintain a positive attitude in high-pressure situations.
**Soft Skills:**
- **Presentation Skills:** Ability to effectively communicate ideas and information to various audiences.
- **Time Management:** Strong organizational skills and the ability to manage multiple tasks efficiently, ensuring deadlines are met without compromising quality.
### Benefits
- **Profit Sharing:** Participate in company profit-sharing plans that reward your contributions.
- **Retirement Plan:** Access to a retirement savings plan to help you secure your financial future.
- **Relocation Allowance:** For candidates willing to relocate closer to our offices, we offer a relocation allowance to assist with expenses.
### Working Environment
At Fannie Mae, we cultivate a sense of ownership and responsibility at every level. We believe that empowered employees contribute significantly to our mission and success. You will be part of a team that values collaboration, innovation, and accountability.
### Application Information
If you are passionate about providing excellent customer service and want to grow your career with a well-respected company, we encourage you to apply.
**Deadline to Apply:** October 27, 2024
**Equal Opportunity Statement**
Fannie Mae is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Join our team and make a difference in the lives of our customers while developing your career in an innovative and supportive environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Customer Care Associate - Work From Home
🖊️ Fannie Mae
📍 Melbourne