13 Oct
Realogy Holdings
Melbourne
### Job Title: Chat Support Specialist - Remote Work
**Company:** Realogy Holdings
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
#### Job Description:
Realogy Holdings is seeking a dedicated and resourceful Chat Support Specialist to join our team in a part-time capacity. This remote role will be an integral part of our customer service department, providing exceptional online assistance to our clients. The ideal candidate will possess strong problem-solving skills, attention to detail, and a commitment to excellence in customer service.
#### Key Responsibilities:
- **Customer Support:** Provide timely and accurate information and support to clients via chat, ensuring a high level of customer satisfaction. Handle inquiries related to company services, products, and policies efficiently.
- **Issue Resolution:** Manage and resolve client issues and complaints through chat interactions, focusing on achieving first-contact resolution when possible. Employ problem-solving skills to address complex inquiries and escalate issues as needed.
- **Documentation:** Accurately document customer interactions and transactions in our CRM system, ensuring all details are recorded for future reference and continuous improvement.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience. Foster transparency and maintain open dialogue for effective communication within the team.
- **Feedback Contribution:** Collect and relay customer feedback to the management team to assist in identifying trends, areas for improvement, and potential enhancements to service offerings.
- **Knowledge Base Maintenance:** Actively contribute to the organization's knowledge base by suggesting updates to FAQ documents and other resources based on customer interactions.
- **Training Participation:** Engage in ongoing training and professional development opportunities to stay abreast of company offerings, customer service best practices, and industry trends.
#### Requirements:
- **Experience:** Minimum of 4 years of experience in a customer service role, with a focus on chat support or online customer service channels.
- **Education:** High school diploma or equivalent; bachelor's degree in a related field is a plus.
- **Personality Traits:**
- **Dedicated:** Committed to providing excellent customer service and support.
- **Resourceful:** Able to utilize available resources effectively to resolve customer inquiries.
- **Soft Skills:**
- **Attention to Detail:** Ensure accuracy in customer interactions and documentation.
- **Problem-Solving:** Demonstrate the ability to think critically and resolve issues promptly under pressure.
- **Technical Proficiency:** Familiarity with CRM software and chat support tools. Proficient in basic Microsoft Office applications (Word, Excel, etc.) and comfortable using technology to communicate.
- **Communication Skills:** Strong written communication skills are essential; the ability to communicate clearly and professionally in a chat format.
- **Availability:** Must be flexible to work during various shifts as needed,
including evenings and weekends.
#### Benefits:
- Parental leave
- Employee discounts
- Access to ongoing training and professional development opportunities
#### Working Environment:
At Realogy Holdings, we foster transparency and open dialogue for effective communication at all levels. We believe that a supportive and collaborative atmosphere enhances productivity and employee satisfaction.
#### Application Deadline:
Please submit your application by **October 27, 2024**.
#### Equal Opportunity Statement:
Realogy Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Chat Support Specialist - Remote Work
🖊️ Realogy Holdings
📍 Melbourne