Associate Director, Occupational Health and Recovery

Associate Director, Occupational Health and Recovery

Associate Director, Occupational Health & Recovery

Clerk Grade 11/12, Ongoing and Temporary opportunity, Full-time 35 hours per week
People Services, People & Culture, Department of Customer Service
4PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations)
Salary Range: $139,787 - $161,663 p.a base salary + super

- Lead a team of specialists to implement comprehensive rehabilitation, action plans and improve organisational health and psychosocial performance across the organisation to ensure a safe working environment.
- Develop,





implement and maintain the Department’s recover at work and injury prevention frameworks to ensure a safe work environment and to meet legislative compliance obligations.
- Provide expert, strategic and operational advice and support to internal stakeholders to ensure compliance with legislative and statutory requirements.

About the Opportunity:

Due to innovation and growth in the People & Culture Division at the Department of Customer Service, we have an exciting new opportunity for an Associate Director, Occupational Health and Recovery to join our high-performing and progressive People Services team.

This is a great opportunity to work collaboratively within a centralised Centre of Expertise function, in which you will bring together multiple stakeholders across the Department and ensure that the Recover at Work framework is applicable to all agencies and work groups within the Department given various levels of knowledge and capability in the application of legislative requirements.







You will lead your team to identify trends and draw insights from a variety of data sources to build and strengthen knowledge and capability and implement proactive educational programs that empower business leaders to make informed management decisions effectively.

As part of the senior leadership team, you will work collaboratively with peers and embed modern and agile ways of working to deliver a world class people and culture function while role modelling our public sector values to ensure integrity, transparency, fairness, and impartiality.

About You:

To be successful in this role you will possess a great blend of skills, including:

- Engage, inspire, motivate and enable leaders and professional practitioners for a high performance culture
- Knowledge and understanding of applicable recover at work and injury prevention frameworks, with extensive knowledge of WHS and relevant NSW legislation






- Tertiary qualifications in one or more of the following fields: workplace health and safety, human resources, or in a related field and/or equivalent demonstrated experience
- A customer centric and growth mindset with strong decision-making skills as well as have excellent communication and stakeholder engagement skills.
- Resilience to adapt, thrive and lead through a growth mindset in an agile and transformational environment
- Exceptional relationship management and influencing skills at all levels
- Experience in project delivery to achieve business outcomes
- Experience with continuous improvement activities to delivery business outcomes
- Experience developing strategic policies,





procedures and frameworks relevant to ethical workplace practices and standards

We support and promote flexible working options and encourage applicants from diverse backgrounds and regional NSW locations to apply.

Looking for more information about the role?

Why not reach out to Erica Machon, Director People & Culture, 02 9219 3267 for a conversation and learn more about this incredible opportunity.

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and the response to the below targeted question. Your cover letter should also include your response to the below targeted question

Targeted Question:







"Provide an example of where you have needed to have the most up to date information on developments in recover at work and injury prevention frameworks, and how you applied this knowledge to guide your team's decision-making?"

Salary Grade 11/12, with the base salary for this role starting at $139787 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, October 15th, 2024 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS)





gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity,





Equity and Inclusion team via [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process