Online Client Relations Representative

Online Client Relations Representative

**Job Title: Online Client Relations Representative**
**Company: Charter Communications**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Application Deadline: ******** **

### Job Description

Charter Communications is seeking a motivated and resilient Online Client Relations Representative to join our dynamic team in Melbourne, Victoria. As the first point of contact for our clients, you will play a crucial role in maintaining and enhancing client satisfaction, ensuring that our customers receive top-tier service in a fast-paced, modern digital environment. This part-time position is ideal for individuals who thrive on challenges,





enjoy problem-solving, and have a passion for building relationships.

### Key Responsibilities

- **Client Interaction**: Serve as the primary point of contact for clients through various online platforms, responding promptly and effectively to inquiries, concerns, and feedback.
- **Issue Resolution**: Manage and resolve client issues via chat, email, and social media channels with a focus on delivering first-contact resolution. Utilize effective decision-making skills to address complex client inquiries.
- **Relationship Building**: Foster strong relationships with clients by understanding their needs and anticipating future concerns, ensuring a personalized experience.
- **Documentation**: Maintain accurate records of client interactions and document feedback for further improvements. Use these insights to recommend solutions and enhancements to client experience.
- **Collaboration**: Work closely with internal teams such as Sales, Technical Support, and Marketing to communicate client feedback, share insights,





and help align services with client expectations.
- **Performance Metrics**: Meet and exceed key performance indicators (KPIs) related to client satisfaction, response times, and resolution rates.
- **Continuous Improvement**: Participate in training and development initiatives to improve personal knowledge and skills, and contribute ideas for process enhancements within the team.
- **Product Knowledge**: Stay updated on Charter Communications' services, policies, and procedures to effectively communicate offerings and changes to clients.
- **Creative Solutions**: Embrace creativity by proposing fresh ideas and innovative solutions to improve client interactions and overall service delivery.

### Requirements

- **Experience**: Minimum of 3 years of experience in client relations,





customer support, or a related field, preferably in an online environment.
- **Education**: Bachelor's degree in Business Administration, Communications, or a related field is preferred but not mandatory.
- **Personality Traits**:
- **Motivated**: Self-starter who is driven to achieve results and surpass goals.
- **Resilient**: Ability to maintain a positive attitude under pressure and adapt to changing situations.

- **Soft Skills**:
- **Decision-Making**: Strong ability to evaluate issues critically and make sound decisions quickly.
- **Planning**: Excellent organizational skills to manage various client accounts and priorities simultaneously.

- **Technical Proficiency**: Proficient in using customer relationship management (CRM) software, chat tools,





and other digital communication platforms.
- **Communication Skills**: Outstanding verbal and written communication skills, with an emphasis on empathy and active listening.
- **Self-Motivated**: Ability to work independently with minimal supervision, particularly in a remote work setting.

### Benefits

- **Life Insurance**: Comprehensive life insurance coverage for peace of mind.
- **Paid Sick Leave**: Support for your health with paid sick leave provisions.
- **Remote Work Flexibility**: Work remotely with flexible hours that fit your lifestyle and commitments.

### Working Environment

At Charter Communications, we embrace creativity in a culture that values fresh ideas and inventive solutions.





We encourage a collaborative atmosphere where team members are empowered to share innovative thoughts and suggestions to improve our services.

### Equal Opportunity Statement

Charter Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.

If you are ready to advance your career with us and make a meaningful impact on our clients' experiences, apply by the deadline of October 26, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.