14 Oct
Auto-Owners Insurance
Melbourne
**Job Title:** Support Associate - Work from Home
**Company:** Auto-Owners Insurance
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Auto-Owners Insurance is seeking a passionate and independent Support Associate to join our team on a part-time basis. This position is designed for individuals who are looking to start their career in the insurance sector and bring fresh ideas to support our team.
**Key Responsibilities:**
- **Customer Assistance:** Provide exceptional customer service by responding to inquiries via phone, email, and chat. Address client questions promptly and professionally,
ensuring a high level of customer satisfaction.
- **Policy Support:** Assist clients in understanding their insurance policies, including coverage details, claims processes, and renewal procedures. Offer detailed explanations and troubleshooting assistance where necessary.
- **Data Management:** Accurately enter and manage customer data within company systems, ensuring compliance with regulatory standards and safeguarding sensitive information.
- **Collaboration:** Work closely with team members and cross-functional departments to share insights and develop solutions that improve customer experience and business operations.
- **Strategic Planning:** Support management in developing strategic plans for improving service efficiency and effectiveness by providing feedback and insights based on customer interactions.
- **Innovation Initiatives:** Actively participate in brainstorming sessions to generate innovative ideas for process improvements that enhance customer satisfaction and streamline operations.
- **Training and Development:** Engage in ongoing training and professional development opportunities to stay abreast of company policies, procedures, and industry trends.
- **Adaptability:** Demonstrate an ability to quickly adapt to changes in policies or procedures, ensuring that all customer interactions align with current company standards.
**Requirements:**
- **Education:** A high school diploma is required; a background in business or a related field is preferred.
- **Experience:** A minimum of 1 year of experience in a customer service or support role is required, preferably in the insurance or financial services sector.
- **Personality Traits:**
- **Passionate:** A strong desire to help others and a commitment to delivering the highest quality of service.
- **Independent:** Self-motivated and able to work autonomously, managing time effectively in a remote work environment.
- **Soft Skills:**
- **Strategic Planning:** Ability to contribute to the development of processes aimed at enhancing service delivery.
- **Innovation:** Openness to new ideas and a willingness to collaborate with team members to improve service outcomes.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software.
- Comfortable using various digital communication platforms and tools.
**Benefits:**
- Gym membership to promote health and wellness.
- Employee discounts on various products and services.
- Profit-sharing opportunities, reflecting our commitment to rewarding team members for their contributions to the company's success.
**Working Environment:**
At Auto-Owners Insurance, we pride ourselves on providing a flexible working environment that adapts to change with speed and efficiency. We understand the importance of work-life balance and support our employees in achieving their professional goals while maintaining their personal commitments.
**Application Deadline:** ********
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**Equal Opportunity Statement:**
Auto-Owners Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and identities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Support Associate - Work From Home
🖊️ Auto-Owners Insurance
📍 Melbourne