15 Oct
Cognizant Technology Solutions
Melbourne
**Job Title: Online Client Relations Assistant**
**Company:** Cognizant Technology Solutions
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description:
Cognizant Technology Solutions is seeking a highly motivated and enthusiastic Online Client Relations Assistant to join our dynamic team in Melbourne. As an entry-level position, this role is perfect for passionate individuals eager to launch their careers in client relations and delivery excellence in a digital landscape. The Online Client Relations Assistant will play a crucial role in enhancing the client experience by delivering exceptional service through various online platforms.
### Responsibilities:
- **Client Interaction:** Assist in establishing and maintaining positive relationships with clients through timely communication and follow-up on inquiries via email, chat, and social media platforms.
- **Issue Resolution:** Identify and resolve client issues swiftly and effectively, ensuring a smooth and satisfactory resolution while keeping clients informed throughout the process.
- **Data Management:** Maintain and update client databases and records with accurate information. Ensure that client interactions are documented thoroughly in our CRM system.
- **Support Marketing Initiatives:** Collaborate with the marketing team to promote services, products, and special offers through online channels. Provide creative input based on client feedback and trends observed in client interactions.
- **Feedback Collection:** Actively seek and gather client feedback through surveys and informal conversations to help enhance service offerings and client satisfaction.
- **Reporting:** Prepare regular reports on client interactions, issues resolved, and client feedback to share insights with management and assist in the development of improved processes.
- **Team Collaboration:** Work closely with other departments, such as sales and technical support, to ensure a holistic approach to client service and satisfaction.
- **Continuous Learning:** Stay updated on industry trends and best practices in client relations and contribute ideas for improving our client engagement strategy.
### Requirements:
**Education:**
- High school diploma or equivalent; pursuing or completed a degree in Business Administration, Communications, or a related field is a plus.
**Experience:**
- No prior experience is required; however, any experience in customer service or related fields is an advantage.
**Skills:**
- Proficiency in using online communication tools and platforms (e.g., CRM software, email, and chat applications).
- Strong organizational skills with attention to detail, ensuring accurate record-keeping and data management.
- Excellent written and verbal communication skills.
**Personality Traits:**
- Driven: You demonstrate a strong motivation to achieve personal and team goals.
- Passionate: A genuine enthusiasm for helping clients and making a positive impact on their experiences.
**Soft Skills:**
- Creativity: Ability to think outside the box and propose innovative solutions or improvements for client engagement.
- Presentation:
Comfortable presenting ideas and feedback in both written and verbal formats.
### Benefits:
- Life Insurance
- Profit Sharing
- Paid Time Off (PTO)
### Working Environment:
At Cognizant Technology Solutions, we prioritize understanding and empathy in all interactions. We believe that positive client experiences stem from a compassionate approach to client relations. Our team fosters an inclusive environment where new ideas and creative solutions are encouraged.
### Application Deadline:
Please submit your application by **October 17, 2024.**
### Equal Opportunity Statement:
Cognizant Technology Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join us in building stronger client relationships and delivering unparalleled service! We look forward to welcoming you to our team at Cognizant Technology Solutions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Online Client Relations Assistant
🖊️ Cognizant Technology Solutions
📍 Melbourne