Client Relations Specialist

Client Relations Specialist

### Job Title: Client Relations Specialist
**Company:** Eli Lilly
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4

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### Job Description:

Eli Lilly is seeking a dedicated and dynamic Client Relations Specialist to join our Melbourne team on a part-time basis. The ideal candidate will possess a strong background in client relations and have excellent communication skills. This role requires a resourceful individual who can adapt to various situations, make informed decisions, and analyze client needs to ensure exceptional service delivery.





If you are passionate about fostering strong relationships with clients in the healthcare industry and thrive in a fast-paced environment, we encourage you to apply.

### Key Responsibilities:

- **Client Interaction:**
- Serve as the primary point of contact for clients, providing timely and accurate responses to inquiries.
- Establish and maintain strong relationships with clients and stakeholders, understanding their needs and concerns to enhance satisfaction.
- Facilitate regular communication with clients and respond to complaints or issues promptly.

- **Account Management:**
- Monitor client accounts to ensure compliance with agreements and identify opportunities for improvement and upselling.
- Prepare and present Client Relationship Reports, providing insights on client activities and feedback to enhance experience.
- Collaborate with internal teams to ensure timely delivery of services and solutions tailored to client needs.

- **Data Analysis:**
- Collect and analyze client feedback and market trends to provide recommendations for product or service enhancements.






- Utilize data and analytics tools to track client preferences, behaviors, and overall satisfaction levels.
- Assist in resolving disputes and discrepancies by analyzing relevant documentation and client communications.

- **Strategic Support:**
- Support strategic initiatives by identifying potential areas for growth and improvement within client engagements.
- Collaborate with marketing and sales teams to align on client outreach efforts and promotional strategies.
- Participate in cross-functional meetings to discuss client feedback and service enhancements.

- **Documentation & Reporting:**
- Maintain accurate records of client interactions, feedback, and account changes in the Customer Relationship Management (CRM) system.






- Generate reports to track and evaluate performance metrics, presenting findings to management as needed.

### Requirements:

- **Education:**
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

- **Experience:**
- Minimum of 4 years of experience in client relations, customer service, or account management, preferably in the pharmaceutical or healthcare sector.

- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with data analysis tools and techniques.

- **Personality Traits:**
- **Adaptable:** Able to adjust swiftly to change and new directions.






- **Resourceful:** Proficient in finding quick and clever ways to overcome difficulties and solve problems.

- **Soft Skills:**
- Strong **decision-making** skills with an ability to evaluate options and provide practical solutions.
- Excellent **analytical** skills with keen attention to detail.

### Benefits:

- Competitive salary and paid sick leave.
- Company transportation to ensure easy commuting.
- Comprehensive vision insurance.

### Working Environment:

At Eli Lilly, we are committed to providing opportunities for unlimited personal and professional growth. We foster a collaborative and inclusive work environment, where innovative ideas are encouraged and valued, enabling you to contribute to meaningful change in the healthcare industry.

### Application Deadline:

Please submit your application by **October 17,





2024**.

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**Equal Opportunity Statement:**

Eli Lilly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

▶️ Client Relations Specialist
🖊️ Eli Lilly
📍 Melbourne