Client Support Associate - Work From Home

Client Support Associate - Work From Home

**Job Title: Client Support Associate - Work from Home**

**Company: Owens-Illinois**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**

**About Us**
At Owens-Illinois (O-I), we are dedicated to transforming the way the world sees glass. As an industry leader, we manufacture glass containers for some of the world's largest brands. Our mission is to deliver superior products while fostering an innovative and inclusive work environment.

**Job Overview**
We are seeking an enthusiastic and dedicated Client Support Associate to join our dynamic team. In this part-time remote role, you will be the frontline ambassador for our clients,





ensuring that their needs are met efficiently and effectively. The ideal candidate will bring a passion for customer service and a creative approach to problem-solving while exhibiting leadership qualities.

**Key Responsibilities**
- **Client Support**: Provide exceptional customer service to clients via phone, email, and live chat. Address inquiries, troubleshoot issues, and offer product information in a timely manner.
- **Client Relationship Management**: Build and maintain strong relationships with clients by understanding their needs and ensuring persistent follow-up.
- **Issue Resolution**: Identify and resolve client concerns, escalating complex issues as necessary while maintaining clear communication with all stakeholders.
- **Documentation**: Maintain accurate records of client interactions, feedback, and resolutions in our CRM system to streamline future communications.
- **Collaboration**: Work closely with cross-functional teams, including sales, operations, and marketing, to ensure a seamless client experience.






- **Feedback & Reporting**: Collect and analyze client insights and feedback to identify trends and opportunities for improvement in our services.
- **Knowledge Sharing**: Create and update client support documentation, FAQs, and training materials to enhance team effectiveness and client self-service options.
- **Training Support**: Assist in training new team members and share best practices to promote a collaborative working environment.

**Requirements**
- **Education**: Bachelor's degree or equivalent experience preferred.
- **Experience**: Minimum of 2 years in a client support or customer service role, preferably in a B2B environment.
- **Technical Skills**: Proficient in using CRM software and Microsoft Office Suite; experience with remote communication tools (Zoom,





Slack, etc.) is a plus.
- **Personality Traits**:
- Passionate about delivering exceptional customer service and exceeding client expectations.
- Dedicated to continuous personal and professional improvement.
- **Soft Skills**:
- Creativity in developing solutions for clients and improving processes.
- Demonstrated leadership qualities, capable of guiding clients through challenges and collaborating with team members effectively.

**Benefits**
- Profit sharing and incentive programs recognizing individual and team contributions.
- Coverage of travel and spending expenses for professional development opportunities.
- Relocation allowance may be provided for exceptional candidates willing to relocate in the future.






- Opportunities for unlimited personal and professional growth, including access to training resources and career development programs.

**Working Environment**
At Owens-Illinois, we foster a culture of inclusivity, support, and growth. We provide a flexible working environment that empowers our associates to thrive both personally and professionally. You will be encouraged to embrace challenges and innovate solutions, contributing meaningfully to our client's success.

**Deadline to Apply**
Interested candidates should apply by October 27, 2024.

**Equal Opportunity Statement**
Owens-Illinois is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, national origin, gender, sexual orientation, age, disability,





or any other characteristic protected by law. We celebrate the unique contributions of each team member and strive to foster an inclusive environment for all.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

▶️ Client Support Associate - Work From Home
🖊️ Owens-Illinois
📍 Melbourne