16 Oct
American Electric Power
Melbourne
**Job Title:** Remote Client Support Assistant
**Company:** American Electric Power
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
**Overview:**
American Electric Power (AEP) is seeking a highly motivated and driven individual to join our team as a Remote Client Support Assistant. This part-time role is perfect for those who are independent and passionate about providing top-notch support to our clients while contributing to a culture of diversity and inclusivity. If you're looking to kickstart your career in client support and have a keen analysis mindset, we encourage you to apply!
**Key Responsibilities:**
- **Client Assistance:** Act as the first point of contact for clients via phone, email, and live chat, addressing inquiries and providing information about AEP services and products.
- **Issue Resolution:** Diagnose and troubleshoot client issues efficiently, ensuring timely resolution and follow-up on any outstanding inquiries.
- **Documentation and Record Keeping:** Maintain accurate records of client interactions and transactions in our customer relationship management (CRM) system.
- **Collaboration:** Work closely with team members and other departments to escalate complex issues and ensure that clients receive comprehensive support.
- **Feedback Collection:** Gather client feedback regarding service quality and areas for improvement, and convey this information to management for future enhancement of services.
- **Self-Management:** Prioritize workload effectively to meet client needs while managing time to ensure all responsibilities are completed in a timely manner.
- **Reporting:** Analyze client interaction data to identify trends, recurring issues, and service gaps, providing insights to help refine support processes.
- **Continuous Learning:** Stay updated on AEP's products, services, and policies to deliver accurate information and improve service delivery.
**Requirements:**
- **Education:** Minimum of a high school diploma or equivalent; a degree in a relevant field is a plus.
- **Experience:** At least 1 year of experience in a customer service or client support role.
- **Technical Skills:** Proficient in using computers and common software applications (e.g., MS Office Suite, CRM software).
- **Personality Traits:** Driven and independent, with a proactive approach to problem-solving.
- **Soft Skills:**
- **Time Management:** Ability to manage multiple inquiries and workload effectively.
- **Analysis:** Strong analytical skills to assess client data and feedback to drive improvements.
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- **Adaptability:** Willingness to adapt to a dynamic work environment and embrace change.
**Benefits:**
- Visa sponsorship for qualified candidates.
- Retirement plan options to secure your future.
- Paid overtime opportunities to reward your hard work.
- An inclusive culture that values diversity and promotes a sense of belonging among team members.
**Working Environment:**
American Electric Power is committed to fostering a diverse and inclusive workplace where every team member feels valued and can thrive. We believe in creating a culture that encourages unique perspectives and empowers individuals from all backgrounds to contribute to our mission.
**Application Deadline:**
Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:**
American Electric Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,
disability, or any other status protected by laws and regulations.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Remote Client Support Assistant
🖊️ American Electric Power
📍 Melbourne