16 Oct
Abm Industries
Melbourne
### Job Title: Customer Service Specialist - Work from Home
**Company:** ABM Industries
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
#### Job Overview
ABM Industries is seeking a dynamic and motivated Customer Service Specialist to join our team. This entry-level, part-time position allows for a flexible work-from-home environment while providing essential support to our customers. We are looking for individuals who can infuse vibrancy into their work, showcasing adaptability and a dedicated spirit to meet the needs of our diverse clientele.
#### Key Responsibilities
- **Customer Support:** Address and resolve customer inquiries, complaints,
and requests via phone, email, and chat ensuring a prompt and positive experience.
- **Product Knowledge:** Develop a comprehensive understanding of ABM Industries' products and services to effectively assist customers and provide accurate information.
- **Issue Resolution:** Investigate and analyze customer issues to determine appropriate solutions, demonstrating a creative approach to problem-solving.
- **Documentation:** Maintain detailed records of customer interactions, transactions, and feedback in the customer management system.
- **Collaboration:** Work closely with the sales and operations teams to ensure customer needs are understood and addressed effectively.
- **Continuous Improvement:** Provide insights and feedback to help improve processes and enhance customer satisfaction, utilizing analytical skills to drive improvements.
- **Training Participation:** Engage in ongoing training programs to develop product knowledge and customer service skills,
fostering a culture of continuous learning.
- **Adherence to Policies:** Follow company policies and procedures regarding customer service and maintain confidentiality of customer information.
#### Requirements
- **Education:** High school diploma or equivalent; relevant experience is a plus but not required.
- **Experience:** No prior experience necessary; however, experience in customer service or similar role is advantageous.
- **Personality Traits:**
- **Adaptable:** Ability to adjust to different challenges and customer needs, showcasing flexibility in work style.
- **Dedicated:** Strong commitment to providing excellent customer service and ensuring customer satisfaction.
- **Soft Skills:**
- **Creativity:** Ability to think outside the box and develop innovative solutions for customer challenges.
- **Analytical Skills:** Strong data interpretation capabilities to identify trends and areas for improvement in service delivery.
- **Technical Skills:** Proficiency in using customer management software and various communication platforms; basic IT skills are essential.
- **Availability:** Must be available to work flexible hours, including weekends and evening shifts as required.
#### Benefits
- Comprehensive life insurance coverage.
- Medical coverage to support your health and well-being.
- Free accommodation assistance for eligible employees.
#### Working Environment
At ABM Industries, we believe in creating a joyful and vibrant work environment.
We encourage our team members to bring their unique perspectives and personalities into their daily interactions, fostering a supportive and energetic workplace culture.
#### Deadline to Apply
All interested candidates should submit their applications by **October 27, 2024**.
#### Equal Opportunity Statement
ABM Industries is committed to creating an inclusive environment where diversity is valued. We do not discriminate based on race, color, gender, age, nationality, ethnicity, disability, sexual orientation, or any other characteristic protected by law. We encourage all qualified candidates to apply.
Join ABM Industries today to begin your career journey in customer service,
where your skills and enthusiasm will be welcomed and nurtured!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Customer Service Specialist - Work From Home
🖊️ Abm Industries
📍 Melbourne