16 Oct
Owens & Minor
Melbourne
**Job Title:** Online Client Support Assistant
**Company:** Owens & Minor
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Owens & Minor, a leading global healthcare solutions company, is seeking an enthusiastic and dedicated Online Client Support Assistant to join our dynamic team in Melbourne, Victoria. This entry-level part-time position offers a unique opportunity for an energetic individual who thrives in a fast-paced environment and is eager to gain valuable experience in client support and service excellence.
**Key Responsibilities:**
- **Client Support:** Provide exceptional online support to clients through various communication channels, including email, live chat, and social media. Address inquiries, resolve issues, and provide product information promptly and effectively.
- **Documentation:** Maintain accurate and up-to-date records of client interactions, issues, and resolutions using the company's CRM system. Ensure that all client data is handled with confidentiality and integrity.
- **Follow-Up:** Conduct follow-up communications with clients to ensure satisfaction and resolution of their issues. Build and maintain strong relationships with clients to encourage repeat business and brand loyalty.
- **Team Collaboration:** Work closely with other team members and departments, including sales and operations, to facilitate a seamless client experience. Actively participate in team meetings to share insights and suggest improvements to client support processes.
- **Training Support:** Assist in the onboarding and training of new team members by sharing best practices and contributing to a positive learning environment.
- **Feedback and Improvement:** Actively seek client feedback and identify areas for process improvement. Contribute ideas for enhancing the client experience and increasing operational efficiency.
- **Adaptability:** Stay informed about industry trends, company products, and services. Quickly adapt to changing client needs and company policies to provide the best support possible.
**Requirements:**
- **Educational Background:** High school diploma or equivalent; a relevant degree or certification in business, healthcare, or a related field is a plus but not mandatory.
- **Experience:** Minimum of 1 year of experience in a client support or customer service role,
preferably in an online setting or healthcare-related environment.
- **Personality Traits:**
- Energetic: A positive and lively approach to client interactions, maintaining enthusiasm even during high-pressure situations.
- Resilient: Ability to recover quickly from setbacks and remain composed in challenging situations.
- **Soft Skills:**
- Leadership: Demonstrated ability to take initiative, motivate team members, and contribute to a collaborative working environment.
- Negotiation: Strong negotiation skills to effectively resolve client concerns and come to mutually beneficial agreements.
- **Technical Skills:** Proficiency with computer software, including Microsoft Office Suite; experience with CRM software is preferred. Familiarity with online communication tools and platforms.
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey information clearly and concisely to diverse audiences.
**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills and career path.
- Paid overtime for hours worked beyond your scheduled hours.
- A joining bonus to celebrate your decision to join our team.
**Working Environment:**
Owens & Minor provides a collaborative and inclusive work environment that promotes unlimited personal and professional growth. We encourage creativity, initiative, and the pursuit of excellence in every team member, ensuring they have the support and resources necessary to succeed.
**Application Deadline:**
Please submit your application by October 27, 2024.
**Equal Opportunity Statement:**
Owens & Minor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, ensuring our workplace reflects the diverse communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Online Client Support Assistant
🖊️ Owens & Minor
📍 Melbourne