16 Oct
W. W. Grainger
Melbourne
**Job Title: Online Client Relations Associate**
**Company: W.W. Grainger**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-Time**
**Seniority Level: Associate Level**
**Years of Experience: 2**
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**About Us:**
At W.W. Grainger, we're dedicated to delivering the best products and services to our customers. We are a leading distributor of industrial supplies, MRO (maintenance, repair, and operations) products, and safety solutions. Our commitment to customer satisfaction drives our success, and we are looking for a dynamic Online Client Relations Associate to join our team in Melbourne.
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**Position Overview:**
As an Online Client Relations Associate,
you will play a pivotal role in fostering strong relationships with our clients through various online channels. You will be instrumental in ensuring our clients receive exceptional service and support, reinforcing our commitment to quality and reliability. Your role will require adaptability, resilience, and a dedicated approach to problem-solving, all while working in a vibrant culture that embraces change.
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**Key Responsibilities:**
1. **Client Engagement:**
- Act as the primary point of contact for online client inquiries via email, chat, and social media platforms.
- Build and maintain strong relationships with clients by understanding their needs and providing timely, accurate information.
2. **Issue Resolution:**
- Identify, troubleshoot, and resolve client issues with empathy and professionalism, ensuring a seamless experience.
- Collaborate with cross-functional teams to escalate and address complex problems, following up to assure client satisfaction.
3. **Customer Feedback:**
- Gather client feedback through online surveys and direct communication to identify areas for service enhancement.
- Analyze feedback data to recommend improvements in processes, products, or services.
4. **Product Knowledge:**
- Maintain an in-depth understanding of W.W. Grainger's product offerings, service levels, and current promotions to effectively address client inquiries and recommend appropriate solutions.
5. **Administrative Support:**
- Assist in managing the online client account setup and maintenance processes.
- Ensure accurate documentation of client interactions and resolutions through the CRM system.
6. **Training and Development:**
- Participate in continuous training sessions to enhance skillsets and stay updated on company offerings and industry trends.
- Share knowledge and best practices with team members to foster a collaborative work environment.
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**Requirements:**
*Education & Experience:*
- A high school diploma or equivalent is required; a degree in Business Administration, Communications, or a related field is preferred.
- A minimum of 2 years of experience in customer service or client relations, preferably in an online or e-commerce environment.
*Personality Traits:*
- Resilient: Ability to effectively manage stress, adapt to changes, and maintain a positive attitude in challenging circumstances.
- Dedicated: Strong commitment to delivering exceptional service and going the extra mile for clients.
*Soft Skills:*
- Problem-Solving: Proven ability to identify issues,
evaluate options, and deliver practical solutions efficiently.
- Critical Thinking: Excellent analytical skills to assess client needs and make informed decisions that enhance customer experience.
*Technical Skills:*
- Proficiency in using CRM systems and other customer service software; experience with e-commerce platforms is a plus.
- Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
*Communication Skills:*
- Strong written and verbal communication skills, with the ability to convey information clearly and effectively across various online platforms.
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**Benefits:**
- **Free Accommodation:** Enjoy complimentary housing as part of your employment package.
- **Dental Insurance:** Comprehensive dental coverage for you and your family.
- **Medical Coverage:** Access to medical insurance to safeguard your health and wellness.
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**Working Environment:**
At W.W. Grainger, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage innovation, collaboration, and the professional growth of our team members. Join us and be part of a team where your contributions are valued, and your career aspirations are supported.
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**Application Deadline:**
Please submit your application by **October 27, 2024**. We look forward to reviewing your application and exploring the opportunity to welcome you to the W.W. Grainger team!
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**Equal Opportunity Statement:**
W.W.
Grainger is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.