16 Oct
Priceline Group
Melbourne
**Job Title: Customer Care Specialist - Remote Work**
**Company: Priceline Group**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Application Deadline: ******** **
**About Us**
Priceline Group is a leading online travel agency that empowers travelers to explore the world with confidence. We are committed to delivering outstanding service while promoting a culture of innovation and creativity. Join our team of dedicated professionals who challenge norms and strive for excellence in customer care.
**Position Overview**
As a Customer Care Specialist at Priceline Group, you will be the first point of contact for our customers,
assisting them with inquiries, issues, and reservations. This part-time remote role offers flexible hours and a supportive work environment, making it ideal for those seeking to balance work and other commitments. You will play a crucial role in enhancing customer satisfaction and loyalty, embodying our commitment to service excellence.
**Key Responsibilities**
- Provide timely and accurate information to customers regarding bookings, cancellations, and travel inquiries via phone, email, and chat.
- Resolve customer issues and concerns through effective problem-solving techniques, ensuring a positive and efficient experience.
- Process reservations, changes, and cancellations accurately and efficiently according to company policies and procedures.
- Foster strong relationships with customers by actively listening, empathizing, and understanding their unique needs.
- Maintain thorough documentation of customer interactions, transactions, and feedback in our Customer Relationship Management (CRM) system.
- Collaborate with team members and other departments to address customer concerns and improve service quality.
- Stay informed about the latest travel trends, company promotions, and products to provide credible information to customers.
- Uphold company standards in professionalism and customer service excellence, reflecting the values and mission of Priceline Group.
**Requirements**
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
- Excellent verbal and written communication skills in English.
- Demonstrated reliability and a passion for customer service.
- Strong problem-solving skills with the ability to make decisions under pressure.
- Proficient in using computers,
including familiarity with CRM systems and Microsoft Office Suite.
- Ability to work independently and manage time effectively in a remote setting.
- Flexibility to work various shifts, including evenings and weekends as needed.
**Personality Traits**
- **Reliable:** Punctual and dependable; consistently meets deadlines and fulfills commitments.
- **Passionate:** A genuine enthusiasm for helping others and providing exceptional customer care.
**Soft Skills**
- Strong problem-solving skills with creative thinking abilities.
- Effective decision-making capabilities, particularly in high-pressure situations.
- Exceptional interpersonal skills, with a focus on customer satisfaction.
**Benefits**
- Company equipment provided to facilitate a seamless remote work experience.
- Joining Bonus for new hires who meet eligibility requirements.
- Paid Time Off (PTO) to promote work-life balance and employee well-being.
**Working Environment**
At Priceline Group, we embrace a culture that challenges norms and encourages bold thinking. Our team thrives on collaboration, innovation, and a commitment to excellence. By joining us, you will be part of a dynamic environment that values creativity and personal growth.
**Equal Opportunity Statement**
Priceline Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences to build a rich and varied workforce that reflects the customers we serve.
If you are a reliable and passionate individual looking to start your career in customer service, we invite you to apply for the Customer Care Specialist position at Priceline Group. Together, let's redefine travel experiences for our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Customer Care Specialist - Remote Work
🖊️ Priceline Group
📍 Melbourne