Assistant Night Manager

Assistant Night Manager

The Langham, Sydney is now recruiting for a talented Assistant Night Manager.

About the Company

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

- Outstanding five-star luxury hotel accommodation
- Spacious meeting and banqueting facilities
- Exceptional restaurants and bars
- Rejuvenating Day Spa






- Excellent leisure facilities, including a well-equipped fitness studio and swimming pool

The Langham, Sydney is a true luxury hotel, with the grace and charm of a European grand hotel...the only establishment of its stature here in Sydney.

Learn more at http://sydney.langhamhotels.com.au/

About the role

Reporting to Front Office Manager, you will be responsible for:

- The management, security and operational efficiency of the hotel (Housekeeping, Food & Beverage, Front Office) ensuring optimum guest and associate satisfaction during the night
- Ensure the Night Audit function is performed with relation to roll of day, revenue capture and reporting, in line with relevant SOPs.
- Oversee the safety and security of all guests, associates and assets.
- Anticipate and resolve problems which impact on guest service.
- Facilitate and monitor the implementation of The Langham Sydney WHS Management System and associated policies, procedures, guidelines and programs

Duties & Responsibilities







- Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping)
- Ensure all organisational policies, procedures and guidelines are adhered to
- Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organisational policy and guidelines
- Maintain complete knowledge of all room types, hotel matrix and facilities
- Ensure accurate revenue capture, and relevant reports are distributed
- Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest,





restaurant and functions activities
- Ensure security procedures are in place for all areas
- Operate communications equipment and use rooms computer program as required for night audit tasks
- Conduct shift briefings and ensure effective shift handovers. Maintain Duty Manager's logbook

Skill and Experiences

- Previous experience in a similar role will be highly regarded.
- Ability to demonstrate a commitment to outstanding customer service.
- Possess a high standard of grooming and personal presentation.
- Excellent communication and interpersonal skills.
- Computer literate (Microsoft Office Suite).
- RSA & First Aid Certificate
- Attention to detail, flexible and reliable.
- Hold a current open manual drivers licence (where applicable).
- Relevant qualifications in Hospitality Management






- Experience in following Policies & Procedures
- Embrace and demonstrate Langham Hospitality Group values

Benefits

In return for your specialised service to our guests, and dedication to the hotel, we will offer you:

- A competitive salary
- Great development opportunities
- Staff meals
- Discounts on dining and accommodation
- Complimentary nights at our overseas hotels

If you want to work in a truly elegant environment with an engaged team, that is committed to 'Knowing Our Guests and Building Great Memories',

CLICK APPLY NOW!

▶️ Assistant Night Manager
🖊️ The Langham Sydney
📍 Sydney