Web Chat Specialist - Work From Home

Web Chat Specialist - Work From Home

**Job Title:** Web Chat Specialist - Work from Home
**Company:** Ingram Micro
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4

### Job Description:

Ingram Micro is seeking a dedicated and enthusiastic **Web Chat Specialist** to join our dynamic team in a part-time capacity. This remote position allows you to work from the comfort of your home while engaging with customers, providing exceptional support and service through our online chat platform. As a Web Chat Specialist, you will play a crucial role in enhancing our customers' online experience, ensuring their inquiries and concerns are addressed promptly and effectively.

### Key Responsibilities:







- **Customer Engagement:** Communicate with customers through web chat to assist with inquiries, provide information, solve issues, and enhance overall satisfaction.
- **Product Knowledge:** Acquire and maintain up-to-date knowledge of our products, services, and technology solutions to address customer needs accurately and confidently.
- **Issue Resolution:** Analyze customer questions or concerns and provide effective solutions, escalating complex issues to the appropriate departments when necessary.
- **Documentation and Reporting:** Maintain accurate records of customer interactions, issues resolved, and feedback provided, contributing to the team's performance tracking and service improvement initiatives.
- **Team Collaboration:** Work closely with team members and other departments to share insights and feedback regarding customer interactions and suggest improvements to our chat service processes.
- **Adaptability:** Embrace and adapt to the changes in customer inquiries and organizational processes,





keeping up with emerging trends and best practices in web chat support.
- **Ongoing Training:** Participate in training sessions and workshops to continuously improve skills and knowledge regarding customer service excellence and product offerings.

### Requirements:

- **Experience:** 4 years of proven experience in a customer service role, preferably in web chat support.
- **Educational Background:** A degree or relevant certification in Communications, Business, or a related field is preferred but not required.
- **Personality Traits:**
- Energetic: Bring enthusiasm and positivity to customer interactions.
- Reliable: Show dependability in attendance, performance, and follow-through on commitments.
- **Soft Skills:**
- Communication:





Exceptional written communication skills to effectively interact with customers and convey information clearly.
- Teamwork: Ability to collaborate and work well with others in a remote environment, fostering a team-centric attitude while maintaining personal productivity.

### Benefits:

- **Travel & Spending Expenses:** Reimbursement for job-related travel and expenses.
- **Parental Leave:** Comprehensive parental leave policies for new parents.
- **Remote Work Flexibility:** Enjoy the benefits of working from home with the flexibility to manage your work-life balance.

### Working Environment:

You will thrive in an environment that embraces and navigates change seamlessly. Ingram Micro values innovation and adaptability,





encouraging team members to bring their unique ideas and perspectives to enhance our service delivery.

### Application Deadline:

Please submit your application by **October 27, 2024**. Applications will be reviewed on a rolling basis, and early submissions are encouraged.

### Equal Opportunity Statement:

Ingram Micro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds and experiences to apply.

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We invite passionate individuals who are eager to make a difference and grow with us to apply for the Web Chat Specialist position at Ingram Micro. Join us in transforming the customer experience!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

▶️ Web Chat Specialist - Work From Home
🖊️ Ingram Micro
📍 Melbourne