18 Oct
GovConnex
Haymarket
This is a Customer Success Support role with one of the leading companies in AU right now -- GovConnex -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at GovConnex
**Join Our Team as a Customer Success Star!** Hey there! We're on the hunt for an awesome individual to join our team in a customer success role. If you're all about helping people and making a real impact, keep reading! Please consider adding a short video to your application introducing yourself and explaining why the role may interested you - thank you :) **What You'll Be Up To:** - **Stay Connected with Our Customers:** Keep in touch during key moments like renewals, business reviews,
and important stakeholder meetings. - **Become a GovConnex Guru:** Master our platform and new products to deliver top-notch training and adoption playbooks. - **Be the Go-To Problem Solver:** Support our customers by resolving product issues from start to finish in a fast-paced environment. - **Connect on All Channels:** Use phone, chat, email, and video calls to give our customers an amazing experience. - **Handle Issues Like a Pro:** Calmly de-escalate and resolve any hiccups using your platform and industry expertise. - **Be the Expert Everyone Needs:** Become the person both customers and teammates turn to for product knowledge. - **Collaborate Across Teams:** Work with product, support, and customer operations to ensure customer success and long-term partnerships. - **Think Like an Entrepreneur:** Bring a startup mindset to innovate and drive results. **What You'll Need:** - Political Know-How: Familiar with the Australian political landscape. - **Self-Starter Attitude:** You're energetic,
proactive, and always ready to take the initiative. - **Communication Skills on Point:** Excellent in both writing and speaking. - **Sydney-Based:** You live in Sydney. - **Customer-Friendly Experience:** You've rocked a customer-facing role before. - **Problem-Solving Skills:** You're great at figuring things out with keen attention to detail. - **Organisational Wiz:** Stellar at staying organised and improving processes. - **Tech Enthusiast:** You have an interest in technology and software. - **Adaptable and Flexible:** You're cool with changing responsibilities and can adapt on the fly. - **Time Management Pro:** Excellent at juggling tasks and prioritising effectively.
**Why You'll Love It Here:** - Be part of a dynamic team on the start-up journey - Opportunity to grow and advance in your career. - Engage with exciting clients and impactful projects.
If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like GovConnex.
✅ Applying here is the first step in the hiring process for this role at GovConnex.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
▶️ Customer Success Support
🖊️ GovConnex
📍 Haymarket