Remote Client Relations Assistant

Remote Client Relations Assistant

**Job Title:** Remote Client Relations Assistant
**Company:** Exelon
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4

### Job Description

Exelon is seeking a highly motivated and detail-oriented Remote Client Relations Assistant to join our dynamic team. In this part-time role, you will be instrumental in fostering positive relationships with our clients while ensuring their needs are met promptly and effectively. The ideal candidate is resilient, adaptable, and possesses a proactive attitude towards problem-solving.

### Key Responsibilities

- **Client Communication:**
- Act as the primary point of contact for clients,





addressing inquiries and concerns promptly via email, phone, and chat.
- Develop and maintain strong, trusting relationships with clients to enhance satisfaction and retention.

- **Client Support and Problem Resolution:**
- Analyze client issues and provide tailored solutions in a timely manner, utilizing critical thinking and analytical skills.
- Manage the client onboarding process, ensuring all documentation and procedures are completed efficiently.
- Document and track client interactions and reported issues using the company's CRM system.

- **Collaboration with Internal Teams:**
- Work closely with sales, marketing, and product development teams to relay client feedback and identify opportunities for improvement.
- Participate in team meetings and contribute ideas to enhance the client experience and streamline processes.

- **Knowledge Management:**
- Stay up-to-date with industry trends, product updates, and company policies to provide accurate information to clients.






- Assist in the development of client-facing materials, such as guides, FAQs, and training resources.

- **Reporting and Analysis:**
- Prepare regular reports on client feedback, issues resolved, and client satisfaction metrics for management review.
- Identify patterns in client inquiries to propose proactive solutions or enhancements to services.

### Qualifications

- Education: Bachelor's degree in Business Administration, Communication, or a related field preferred.
- Experience: Minimum of 4 years of experience in client relations, customer service, or a related position.
- Skills:
- Strong verbal and written communication skills with the ability to engage effectively with diverse audiences.






- Proficient in using CRM software and Microsoft Office Suite; familiarity with data analysis tools is a plus.
- Excellent organizational skills with a high degree of attention to detail.
- Proven ability to handle multiple tasks in a fast-paced environment while maintaining a service-oriented mindset.

### Personality Traits

- **Resilient:** Demonstrates the ability to bounce back from challenges and setbacks, maintaining a positive and forward-thinking attitude.
- **Adaptable:** Willingness to change direction and approaches as needed, embracing new systems, processes, and technologies with a flexible mindset.

### Soft Skills

- **Adaptability:** Ability to adjust to new situations and shifting priorities while maintaining effectiveness and efficiency.






- **Problem-Solving:** Capable of identifying issues proactively and developing solutions quickly to maintain client satisfaction.

### Benefits

- Dental insurance
- Training & professional development opportunities
- Relocation allowance for those considering moving for the position

### Working Environment

At Exelon, we align our work with a greater purpose, contributing to a meaningful mission. You will be a part of a collaborative team dedicated to enhancing the client experience and providing exceptional service.

### Application Process

If you are ready to contribute to a meaningful mission and grow your career with Exelon, submit your application by **October 27, 2024**.

### Equal Opportunity Statement

Exelon is an equal opportunity employer.





We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

▶️ Remote Client Relations Assistant
🖊️ Exelon
📍 Melbourne