18 Oct
Humana
Melbourne
**Job Title:** Support Specialist - Work from Home
**Company:** Humana
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
Humana is seeking a dedicated and motivated Support Specialist to join our dynamic team, working remotely from the comfort of your home. This part-time position is ideal for individuals who are passionate about providing exceptional customer support while contributing to a collaborative and innovative work environment. As a Support Specialist, you will play a critical role in helping our clients navigate their health care options and ensure they receive the highest level of service.
**Key Responsibilities:**
- Provide top-notch customer support via multiple communication channels including phone, email, and chat, addressing client inquiries efficiently and effectively.
- Assist clients in understanding their health care benefits, answering questions, resolving issues, and providing guidance on services and tools available through Humana.
- Document all client interactions accurately in the customer relationship management (CRM) system to ensure seamless follow-up and to enhance customer experience.
- Collaborate with team members and other departments to resolve complex issues and improve overall service delivery.
- Participate in team meetings and contribute creative solutions aimed at improving processes, customer service, and team morale.
- Stay updated on Humana's products and services, industry changes, and best practices in customer support to provide informed solutions to clients.
- Plan and prioritize daily workload efficiently to meet support targets and deadlines while maintaining a high level of customer satisfaction.
- Identify areas for improvement in service delivery and share insights with the team to drive operational efficiencies.
- Maintain confidentiality and comply with all company policies and procedures, ensuring the protection of sensitive customer information.
**Requirements:**
- **Education:** High school diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
- **Experience:** A minimum of 3 years of experience in a customer support or service role, preferably within the healthcare industry.
- **Technical Skills:** Proficient in Microsoft Office Suite and experience with CRM systems. Ability to quickly learn new software and tools as required.
- **Personality Traits:**
- Reliable: Consistently punctual and dependable in meeting deadlines and commitments.
- Motivated: Self-starter with a strong work ethic and a desire to achieve high results.
- **Soft Skills:**
- Creativity: Ability to think outside the box when resolving client issues and proposing improvements.
- Planning: Strong organizational and time management skills, capable of prioritizing tasks effectively.
**Benefits:**
- Gym membership reimbursement to promote health and wellness.
- Paid parental leave to support family needs.
- Paid overtime for additional hours worked to accommodate client demands and ensure service quality.
**Working Environment:**
Join a team that leads the industry through cutting-edge ideas and solutions. At Humana, you will be part of a diverse and inclusive culture where innovation and teamwork are encouraged, and every employee is valued.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Humana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.