Premium Services Hosts - The Star Gold Coast

Premium Services Hosts - The Star Gold Coast

Premium Services Hosts - The Star Gold Coast Apply now Job no: 531563 Work type: Casual Location: Gold Coast Categories: Customer relationship/VIP marketing, VIP Services, Hosts As a Premium Services Host, you'll be the face of our premium gaming experiences, providing exceptional service to our valued guests.
You will become an expert of the Star Club Loyalty Program with extensive knowledge to be able to promote the Star Club member benefits and address a multitude of guest enquiries that encompasses all areas of our business.
This fast-paced role is hands-on and requires a high level of attention to detail to ensure a positive experience for our guests.
A few of your responsibilities:





Respond to all guest enquiries and requests in a professional and timely manner Maintain a thorough understanding of the gaming promotions and services Manage multiple systems to manage memberships and Private Gaming Room access Assist in conducting Gaming Promotions & Draws Promote Safer Gambling & Monitor the Responsible Service of Alcohol Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members What are we looking for? Exceptional customer service skills and a genuine passion for creating memorable guest experiences Attention to detail and the ability to anticipate and meet guests' needs Computer literacy in Microsoft Excel and Word with the ability to learn other casino operating systems Flexibility to work across a 24/7 roster Sound knowledge of the local area and surrounds About you: To excel in this role, you'll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences.






Outstanding communication and interpersonal skills are a must, as you'll be interacting with guests from diverse cultural backgrounds.
What we can offer you: Complimentary meal on site every day including hot meals, sandwich bar and more Uniform laundered and ready for you daily on property Competitive Hourly rate, plus penalty rates for weekends and public holidays Discounted parking available Up to 30% discounts across award winning restaurants and accommodation Career development, training, and courses via The Star Academy – limitless career opportunities Supportive leadership team Diversity & Inclusion areas of focus including Multicultural, Gender,





Aboriginal & Torres Strait islander and LGBTQI+ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
Advertised: 11 Oct 2024 E.
Australia Standard Time Applications close: 20 Oct 2024 E.
Australia Standard Time #J-18808-Ljbffr

▶️ Premium Services Hosts - The Star Gold Coast
🖊️ The Star Ent Group
📍 Gold Coast