19 Oct
CVS Health
Melbourne
**Job Title:** Live Chat Associate - Work from Home
**Company:** CVS Health
**Location:** Melbourne, Victoria, Australia
**Job Type:** Full-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description:
Join CVS Health as a Live Chat Associate and become an integral part of our customer support team! This position is perfect for dedicated individuals seeking to make a meaningful impact in the healthcare sector while working from the comfort of their homes. As a Live Chat Associate, you will provide high-quality support to our customers through various live chat platforms, ensuring they receive timely and effective assistance regarding our services and solutions.
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### Responsibilities:
- **Customer Support:** Engage with customers through live chat, addressing inquiries, resolving issues, and providing solutions in a friendly, professional manner. Ensure high levels of customer satisfaction through excellent service.
- **Information Dissemination:** Accurately convey information about CVS Health products and services to customers, guiding them through available options and providing relevant solutions applicable to their needs.
- **Problem Resolution:** Manage and troubleshoot customer concerns by utilizing effective problem-solving techniques. Analyze customer complaints, identify the issue's root cause, and implement the best solutions, documenting all interactions for reference.
- **Data Entry and Reporting:** Maintain detailed and accurate records of customer interactions and transactions to ensure efficient follow-up and reporting. Utilize internal systems for tracking inquiries, complaints, and resolutions.
- **Collaboration:** Work closely with team members and various departments to ensure a seamless exchange of information and foster a cohesive working environment focused on customer satisfaction.
- **Feedback Implementation:** Actively participate in team meetings and provide feedback on customer trends and issues to enhance service quality and improve overall customer experience.
- **Continuous Learning:** Stay up to date on CVS Health's products, services, policies, and procedures to provide the most accurate and helpful information to customers.
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### Requirements:
#### **Education and Experience:**
- High school diploma or equivalent; additional education or certifications in customer service, communication, or healthcare is a plus.
#### **Key Skills:**
- **Dedicated:** Demonstrate a strong work ethic and commitment to customer service excellence.
- **Resilient:** Ability to handle stressful situations and manage customer inquiries with patience and professionalism.
#### **Soft Skills:**
- **People Management:** Effectively engage and interact with a diverse customer base, ensuring all individuals feel valued and respected.
- **Persuasion:** Skilled at effectively communicating solutions and persuading customers to consider alternative options that enhance their experience.
#### **Technical Skills:**
- Comfortable using various communication tools and platforms, including live chat systems, customer relationship management (CRM) software, and Microsoft Office Suite.
- Proficient typing skills with attention to detail, ensuring accuracy in customer interactions.
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### Benefits:
- Dental insurance
- Employee discounts
- Paid sick leave
At CVS Health, we embrace diversity and create an inclusive culture that values and respects all perspectives. We encourage applications from candidates of all backgrounds, experiences, and identities.
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### Application Deadline:
- **Deadline to Apply:** October 29, 2024
**Equal Opportunity Statement:** CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, national origin,
disability, or veteran status.
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If you're ready to start your career with a dynamic team dedicated to making a difference in healthcare, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Live Chat Associate - Work From Home
🖊️ CVS Health
📍 Melbourne