18 Oct
Emc
Melbourne
**Job Title:** Customer Service Specialist - Work from Home
**Company:** EMC
**Location:** Melbourne, Victoria, AU
**Job Type:** Full-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
Are you a customer-focused professional looking to make a significant impact in a fast-paced environment? EMC is seeking a reliable and adaptable Customer Service Specialist to join our growing team. In this full-time remote position, you will be an essential point of contact for our valued customers, providing exceptional service and support while fostering strong relationships.
### Key Responsibilities
- **Customer Interaction:** Respond to customer inquiries via phone, email, and live chat,
ensuring that all interactions are handled with professionalism and empathy.
- **Problem Solving:** Identify customer issues effectively and provide solutions or escalate when necessary to ensure a timely resolution aligning with company policies.
- **Order Management:** Oversee order processing, tracking, and follow-ups to ensure customer satisfaction and timely delivery.
- **Product Knowledge:** Maintain up-to-date knowledge on all products and services offered by EMC to provide accurate information to customers.
- **Negotiation:** Engage with customers to negotiate terms of service, features, and benefits, ensuring all parties are satisfied with the agreed solution.
- **Feedback Loop:** Actively listen to customer feedback and communicate insights to relevant departments to improve service quality and product offerings.
- **Documentation:** Record interactions and maintain detailed documentation of customer issues and resolutions in the company CRM system.
- **Team Collaboration:** Work closely with team members and other departments to enhance the customer experience and participate in team meetings and training sessions.
- **Performance Metrics:** Meet and strive to exceed KPIs and performance metrics, contributing to the overall success of the customer service team.
- **Continual Learning:** Stay updated on industry trends and company updates to provide informed and relevant support to customers.
### Requirements
#### Education and Experience:
- **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** A minimum of 2 years of experience in a customer service role, preferably in a remote setting.
#### Skills and Attributes:
- **Personality Traits:**
- **Reliable:** Punctual and dependable, committed to meeting deadlines.
- **Adaptable:** Flexible and open to changes in the work environment and processes.
- **Soft Skills:**
- **Negotiation:** Ability to negotiate effectively with customers to achieve win-win solutions.
- **Problem-Solving:** Strong analytical skills to assess situations and determine the best course of action.
- **Technical Skills:**
- Proficient in using CRM software and Microsoft Office Suite (Excel, Word, Outlook).
- Strong typing and communication skills, with a focus on clarity and detail.
### Benefits
- **Employee Discounts:** Enjoy discounts on company products and services.
- **Dental Insurance:** Comprehensive dental coverage to support your health and well-being.
- **Joining Bonus:** A welcoming incentive for new team members who contribute positively to our culture.
### Working Environment
At EMC, we cultivate a sense of ownership and responsibility at every level. Our remote work environment encourages autonomy and flexibility, allowing you to balance your professional and personal life effectively. We value collaboration, innovation, and a passion for excellence in service delivery.
### Application Deadline
Please submit your application by ********** ** to be considered for this exciting opportunity.
### Equal Opportunity Statement
EMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Customer Service Specialist - Work From Home
🖊️ Emc
📍 Melbourne