19 Oct
National Oilwell Varco
Melbourne
**Job Title:** Remote Client Relations Manager
**Company:** National Oilwell Varco
**Location:** Melbourne, Victoria, AU
**Job Type:** Full-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
### **Job Description:**
National Oilwell Varco is seeking a dedicated and experienced Remote Client Relations Manager to join our dynamic team in Melbourne. As a key player in our organization, you will build and maintain strong client relationships, ensuring the highest level of satisfaction and engagement with our products and services. Your primary goal will be to promote client retention, drive business opportunities, and contribute to the overall growth of our customer base.
### **Key Responsibilities:**
- **Client Relationship Management:** Develop and maintain long-term relationships with key clients, understanding their needs and providing tailored solutions that align with their business objectives.
- **Account Strategy Development:** Establish strategic account plans to optimize client engagement, retention, and upsell opportunities to drive revenue growth.
- **Performance Monitoring:** Analyze account performance metrics and client feedback to identify areas for improvement; develop and implement initiatives to enhance service delivery.
- **Cross-functional Collaboration:** Work closely with internal teams—including sales, product development, and support—to ensure a seamless client experience and timely resolution of issues.
- **Problem Resolution:** Act as the primary point of contact for escalated client concerns, leveraging strong problem-solving skills to identify actionable solutions quickly and effectively.
- **Market Feedback:** Capture and relay client insights and market trends to internal teams to inform product enhancements and strategic decision-making.
- **Reporting:** Prepare and present regular reports on client account status and performance metrics to senior management, highlighting opportunities and challenges.
- **Training and Guidance:** Mentor junior team members and provide guidance on best practices in client relations and account management.
### **Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** Minimum of 6 years of experience in client relations, account management, or a related field, preferably within the oil and gas or energy sectors.
- **Skills:**
- Proven experience in managing large and complex client accounts with a track record of exceeding performance targets.
- Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Strong analytical and strategic thinking skills to interpret data and make informed decisions.
- **Personal Traits:**
- Independent and proactive with the ability to self-manage and work autonomously in a remote setting.
- Hardworking and committed to achieving results while maintaining a positive attitude.
- **Soft Skills:**
- Excellent problem-solving skills with the ability to navigate complex situations effectively.
- High level of emotional intelligence to foster strong interpersonal relationships, both internally and externally.
### **Benefits:**
- Relocation allowance to assist with your move to Melbourne, if applicable.
- Comprehensive life insurance coverage for peace of mind.
- An attractive joining bonus as a welcome gesture to our family at National Oilwell Varco.
### **Working Environment:**
Join a forward-thinking team that is at the forefront of the industry, leveraging innovative ideas and solutions to drive performance and client success. We empower our employees to think outside the box and work collaboratively in a fast-paced and rewarding environment.
### **Application Deadline:**
Please submit your application by **November 6, 2024**. We look forward to reviewing your credentials!
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**Equal Opportunity Statement:**
National Oilwell Varco is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Remote Client Relations Manager
🖊️ National Oilwell Varco
📍 Melbourne