20 Oct
Ford Motor
Melbourne
**Job Title: Remote Client Support Assistant**
**Company: Ford Motor**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**About Ford Motor:**
At Ford Motor, we believe in the power of diversity and inclusivity. We aim to create a workplace that encourages every individual to contribute their unique perspectives and talents. Join us in paving the way for a culture of belonging where innovation thrives and teamwork drives our successes.
**Job Description:**
Ford Motor is seeking a dedicated and adaptable Remote Client Support Assistant to join our dynamic team.
This part-time entry-level position is an excellent opportunity for individuals who are eager to provide exceptional customer support and gain valuable experience in a leading global automotive company. As a Remote Client Support Assistant, you will play a crucial role in ensuring a seamless communication experience for our clients and facilitating positive interactions with our brand.
**Key Responsibilities:**
- **Client Assistance:** Respond promptly and professionally to client inquiries via email, chat, and phone, resolving issues and answering questions to ensure high levels of customer satisfaction.
- **Documentation:** Maintain accurate and comprehensive records of customer interactions, issues reported, and solutions provided in our support management system.
- **Problem-Solving:** Utilize critical thinking and decision-making skills to identify root causes of client issues and implement effective solutions in a timely manner.
- **Collaboration:** Work closely with various teams, including Sales, Technical Support, and Product Management,
to share client feedback and improve service delivery processes.
- **Training Support:** Assist in onboarding and training new clients, providing them with the necessary documentation and resources to ensure a successful experience with our products and services.
- **Feedback Loop:** Gather client feedback, product inquiries, and support trends to report to management, contributing to the improvement of our client support processes.
- **Policy Adherence:** Ensure compliance with company policies, procedures, and standards while also maintaining confidentiality and security of client information.
- **Availability:** Maintain flexibility in scheduling to accommodate client needs, ensuring coverage during peak times and special events.
**Requirements:**
*Education & Experience:*
- High school diploma or equivalent required; some college education preferred.
- No prior experience is necessary, making this an ideal position for recent graduates or individuals entering the job market.
*Personality Traits:*
- **Adaptable:** Demonstrates the ability to adjust to new circumstances and tackle challenges with a positive mindset.
- **Dedicated:** Committed to providing excellent service, contributing to a culture of excellence and continuous improvement.
*Soft Skills:*
- **Decision-Making:** Possesses sound judgment and the ability to make informed decisions quickly and effectively.
- **Communication:** Excellent verbal and written communication skills,
capable of conveying information clearly and respectfully to clients and team members.
*Technical Skills:*
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with customer support software (e.g., Zendesk, Salesforce) is a plus but not required.
- Basic technical knowledge or experience with automotive products and services is an advantage.
**Benefits:**
- **Parental Leave:** Generous leave policies to support growing families.
- **Disability Insurance:** Comprehensive coverage options to ensure peace of mind for our employees and their families.
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a balanced lifestyle.
**Working Environment:**
Ford Motor is committed to fostering an inclusive work environment where diversity is celebrated. We encourage open dialogue, promote collaboration, and support initiatives that enhance a sense of belonging.
**Application Deadline:**
Please submit your application by **November 2, 2024**.
**Equal Opportunity Statement:**
At Ford Motor, we strive to create a workplace that embraces diversity in all its forms. We are an equal opportunity employer and encourage applications from all qualified individuals, regardless of background, identity, or experience.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.
▶️ Remote Client Support Assistant
🖊️ Ford Motor
📍 Melbourne