21 Oct
Republic Services
Melbourne
**Job Title:** Customer Support Specialist - Remote Work
**Company:** Republic Services
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description:
As a Customer Support Specialist at Republic Services, you will be the first point of contact for our valued customers. In this crucial associate-level role, you will engage with customers remotely to address their inquiries, resolve issues, and provide information about our services. Your efforts will contribute to enhancing customer satisfaction and fostering loyalty within our community. The ideal candidate is resourceful, dedicated,
and possesses a strong sense of creativity and emotional intelligence to deliver an exceptional customer experience.
### Key Responsibilities:
- **Customer Engagement:** Handle incoming customer inquiries through various channels including phone, email, and chat, ensuring a prompt and courteous response.
- **Issue Resolution:** Identify customer issues and troubleshoot effectively, ensuring swift and appropriate resolutions or timely escalation to the relevant departments.
- **Product Knowledge:** Maintain a comprehensive understanding of all Republic Services offerings, policies, and procedures to educate customers accurately and effectively.
- **Feedback Loop:** Collect customer feedback and insights, and share this information with the management team to foster continuous improvement in our services.
- **Documentation:** Accurately document customer interactions, inquiries, and resolutions within the CRM system to ensure seamless communication across the team.
- **Collaborative Teamwork:** Work collaboratively with other team members to meet operational goals, share best practices, and contribute to a positive team environment.
- **Continuous Learning:** Engage in ongoing training and professional development opportunities to improve product knowledge and customer service skills.
### Requirements:
- **Experience:** Minimum of 2 years of experience in a customer support role or relevant field.
- **Education:** High school diploma or equivalent; a bachelor's degree is a plus.
- **Technical Skills:** Proficient in using customer support tools and customer relationship management (CRM) software; familiarity with Microsoft Office Suite is preferred.
- **Personality Traits:**
- **Resourceful:** Ability to navigate complex situations and provide effective solutions independently.
- **Dedicated:** A strong commitment to work responsibilities and the willingness to go above and beyond for customers.
- **Soft Skills:**
- **Creativity:** The ability to think outside the box and develop unique solutions to enhance the customer experience.
- **Emotional Intelligence:** Strong empathy and understanding of customer emotions, allowing for appropriate responses to diverse customer needs.
- **Availability:** Flexibility to work part-time hours, which may include evenings and weekends as needed.
### Benefits:
- **Disability Insurance:** Coverage for eligible employees in the event of a disability.
- **Profit Sharing:** An opportunity to share in the company's success based on performance metrics.
- **Retirement Plan:** Access to a retirement saving plan to help secure your financial future.
### Working Environment:
At Republic Services, we empower employees to take ownership of their roles and make impactful decisions. Our remote work environment fosters a culture of trust, encouraging creativity and collaboration among team members to solve problems efficiently and enhance the customer experience.
### Application Deadline:
Please submit your application by **October 31, 2024**.
### Equal Opportunity Statement:
Republic Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation,
national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Customer Support Specialist - Remote Work
🖊️ Republic Services
📍 Melbourne