Fraud Detection and Analysis Manager

Fraud Detection and Analysis Manager

Fraud Detection and Analysis Manager – NSW Trustee and Guardian Ongoing full-time role – 35 hours per week Location: Parramatta. Flexible work arrangement (3 days in office, 2 days WFH). Clerk Grade: 9/10. Base salary $120,859 p.a. to $133,183 p.a. plus superannuation and annual leave loading. About us At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.





Our commitment to diversity Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds. About the team The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services. About the role The Fraud Detection and Analysis Manager leads a team who provide payment control support via customer payee maintenance and detective capabilities. This is a newly created role. For more information about the position, view the role description . About you As an ideal candidate: Extensive experience working in Fraud or Risk Analytics within financial services. Expertise in both data analytics and data management. This expertise should be complemented by a strong understanding of fraud risk management or broader risk management principles.





High level communication skills with oral, written and having the ability to deliver concise recommendations on a course of action. You are confident and experienced in leading a team. Sound like you? We would love to hear from you Essential requirements Tertiary qualification and/or demonstrated experience in fraud related data analysis and investigation. Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails. What we offer NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: Work-life balance with flexible work options (working from different work locations, variable start/finish times,





job sharing) Various leave options (recreation, parental, and flex leave of up to 24 days per year) Career development including study leave and acting opportunities Access to Fitness Passport and employee assistance program, and annual flu vaccinations Be part of something bigger. For more information about joining us, visit the Careers page on our website. How to apply To apply for this role: Complete the online application via iworkfornsw Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability Answer the following two targeted questions: Please outline an example of how you have worked with multiple data sets to analyse and review transactions for patterns and investigate potential issues.





What methodology (if any) did you utilise in reviewing and refining any fraud detection rules? What processes have you recommended / put in place to minimise financial risk? What was the risk and how was this control selected? Read: writing your job application for tips with the application process. Closing date Applications close 11:59pm, Sunday 27 October 2024. For enquiries about the role, please contact Brendon Wild - Senior Manager, Customer Financial Services via email: Brendon.Wildtag.nsw.gov.au For enquiries about the recruitment process, please contact Antonio Caswell - Talent Advisor via email: Antonio.Caswelltag.nsw.gov.au Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via iworkfornsw will be accepted. Please note:





If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculturetag.nsw.gov.au Offers of employment will be subject to reference checks and relevant clearances. A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. Thank you for your interest in this role. We look forward to receiving your application.