24 Oct
Nsw Government
The Rocks
Join us to make a difference for all students in NSW Position details Clerk Grade 3/4 Temporary, full-time for up to 3 years Close to Wynyard station & hybrid work arrangements available (minimum 3 days office attendance) About the role The Customer Service Representative in the Teaching Standards and Accreditation division provides quality frontline service to teachers and other key stakeholders working within the teacher accreditation system in NSW. The role will see you providing excellent customer service to stakeholders via email and over the phone in an often fast-paced environment with competing priorities.
It is an exciting time to join a collaborative and supportive team of like-minded individuals who are focused on getting the job done right On a day-to-day basis you will be responsible for: Providing timely, high quality customer service to stakeholders in alignment with NESA’s values Responding to phone and email enquiries, escalating and redirecting where necessary Developing a solid understanding of the policies, processes, and procedures for teacher accreditation in NSW to ensure that the information provided is accurate and compliant Ensuring service standards and performance objectives are achieved, and the confidentiality, privacy and integrity of information is maintained. Our ideal candidate will have call centre experience with an understanding of the provision of customer service in a government context. With a strong customer focus, you thrive in fast-paced environments where no two days are the same. Due to your collaborative nature, you enjoy working in a team environment where the sharing of skills and knowledge is encouraged. Download the full role description here .
About us At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement. We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). To find out more about the important work we do for NSW visit our website . Ready to join us? Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application:
Can you tell us about a time when you have faced difficulty in communicating your ideas to someone in a higher position at work? How did you manage it and what was the outcome? Can you provide an example of when you have used technology to improve a work practice or procedure? Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above. Close date: Sunday, 27 October 2024 at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. Important information We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA community, veterans and refugees. Visa sponsorship is not available for this position. For ongoing roles,
you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.
▶️ Customer Service Representative
🖊️ Nsw Government
📍 The Rocks