25 Oct
Sydney Catholic Schools Central Office
Haymarket
Location: Hybrid - World Square, CBD and WFH
Commencement Date: Immediate or upon negotiation
Closing Date: Sunday, 10 November 2024
Capacity: Full-Time, Temporary
About the Role
The Specialist: Credit Control is responsible for the management of large outstanding school debt accounts, mentoring team members and handling escalated cases. The role requires contact with families to understand their complex financial situation, develop a tailored payment plan, and the maintenance of ongoing relationships to ensure payment plans are implemented and maintained.
The Specialist: Credit Control is required to perform tasks that include but are not limited to:
- conducting detailed assessments of the current financial situation of each of the families managed
- establishing and managing an individual family strategy post-analysis
- managing fee reductions and adequately reporting on and documenting all agreed arrangements
- preparing and leading the parent interviews to enable a better understanding of the family situation
- managing discussions with those families who can genuinely pay fees but choose not to, in relation to the potential dis-enrollment of the student/s
- understanding the workloads of the team and support where needed to achieve relevant KPIs
- mentoring and developing the skills within the team
- establishing and managing relationships with current Debt Collections Agencies.
- managing the recording of all accounts in delegated reporting applications, ensuring accuracy is at the highest standard
- building partnerships with school Principals and finance staff in relation to families involved with debt collection proceedings, to gain a clearer understanding of the family’s situation
- providing professional expertise on a case-by-case basis to Principals and finance staff on school-managed accounts
- acting as the escalation point for complex cases/queries
- acting as a senior member of staff by providing coaching to team members on specific subject matters in the absence of the Supervisor: Credit Control.
Why Work for Sydney Catholic Schools
In joining Sydney Catholic Schools (SCS), you will be part of the largest Catholic education community in NSW, with a unified vision and shared resources, encompassing over 145 schools and over 74,000 students. We enable job mobility across the system, diverse career opportunities and an extensive suite of professional development programs.
SCS is recognised for outstanding student achievement,
with 9 schools in the top 100 of the HSC rankings and 18 schools placing in the top 150. We focus on enabling a quality preschool to post-school learning journey for every child, supported by a team of dedicated educators and caregivers.
In addition, we offer:
- a competitive salary of $103,669 per annum plus superannuation
- salary packaging of up to $15,900 annually
- up to 25% discount on school fees for parents of SCS students
- ongoing training and development opportunities
- discounts on gym classes and memberships, activewear, healthy meals, and wellbeing products
- ex-gratia leave between Christmas and New Year
- generous Employee Referral Program.
About You
The successful candidate will also possess the following:
- seven to ten years of debt collection and related experience
- knowledge and experience in Credit Control best practices
- confidence and ability to mentor the team on Credit Control best practices
- demonstrated knowledge in complex financial analysis with a high level of financial acumen including:
- interpretation and understanding of tax returns.
- trust accounts
- proven contract administration experience
- experienced managing self and mentoring staff while dealing with people in high-pressure and emotionally challenging situations
- proven expertise in investigating and discerning matters pertaining to complex family situations
- proven ability to work independently and as part of a team
- demonstrated attention to detail in a high-volume, detailed focused environment
- demonstrated highly developed analytical, verbal and written communication skills
- demonstrated ability to design and implement strategy in relation to Debt Collection matters specific to individual families
- demonstrated ability to demonstrate empathy but communicate with direction and assertiveness to negotiate optimal outcomes for both the family and SCS
- experienced with Technology skills in Excel/MS Word and Google Docs
- demonstrated ability to work with sensitive and confidential information
- experienced in customer service and liaising with a diverse range of stakeholders
- willingness to respect, support, and uphold the mission, ethos, and teachings of the Catholic Church and the values of SCS.
Application Process
Please click on the 'Apply' button and follow the steps to submit your application. To complete the application process, please ensure you attach the following;
- current CV
- cover letter.
For internal employees, apply via the 'Careers' tile in Employee Self Service.
If you encounter technical issues or for any general enquiries please contact the People & Culture Services team on (02) 9568 8297 (8am-5pm, Mon-Fri).
Statement of Commitment to Child Safety
Click here to access SCS' Statement of Commitment to Child Safety and join us in creating a culture of child safety and wellbeing.
Working With Children Check (WWCC)
This role is classified as child-related work and therefore requires a WWCC clearance prior to commencement of employment.
SCS welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples and candidates with diverse backgrounds.
▶️ Specialist Credit Control
🖊️ Sydney Catholic Schools Central Office
📍 Haymarket