Production Support Tech Lead

Production Support Tech Lead

30 Oct
|
Cognizant
|
The Rocks

30 Oct

Cognizant

The Rocks

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary:

- Point of contact for IT and Business stakeholders.
- Anchor critical production incidents/outages recovery,





work with different partners to ensure applications are recovered within agreed SLA .
- Closely work with Offshore team in driving continuous improvements in reducing debts thru problem management framework and implementation of automation solutions.
- Review & guide the team on Ticket analysis, resolution, Document (Application inventory, Handbook, RCA documents, SNOW Tickets, Release Handover Requirement documents, Design documents, Testing & Performance reports, Signoffs etc.)
- Lead the meetings with counterparts and clients wrt Incident, Service Request & Problem Management.
- Run/chair calls across APAC Business / IT project stakeholders wherever required.
- Effective written and oral English communication skills.
- Strong communication skills, including the ability to communicate effectively in person and by email and phone.
- Good in technical capabilities, good exposure and understanding application software architecture, development, support and operation.
- Handson and Good technical background on .Net or any other software / programming languages.






- Handson and Good knowledge and skill in database such as MSSQL, DB concepts.
- Handson and Good knowledge in API, webservices and other integrations technologies.

Mandatory Skills:

- Technical Skills: Angular 14, Dot Net, Web API, Type Script, JQuery, Azure with AKS, PHP 5.4, .NET Core, Web API, AngularJS, SWIFT 3, Android Studio 2.3, xcode 9.0, JAVA, SWIFT 3, Android Studio 2.3, xcode 9.0, MS Access, kafka, XSLT/Volante (Transformation), Drools
- ITIL Process exposure for Service Management - incident management, problem management, change management, etc.

Duties and Responsibilities:

- 10+ Years of experience in IT industry with 4-6 years of experience in Production support engagements working long with AU, APAC customers & insurance domain.






- Good in technical capabilities, good exposure and understanding application software architecture, end to end landscape, support and operation.
- Experience in managing stakeholders with consultative style of communication when addressing issues and solutions.
- ITIL Process exposure for Service Management - incident management, problem management, change management, etc.
- Troubleshooting & Good technical background on .Net programming languages & Azure.
- Troubleshooting & Good knowledge on database such as MSSQL, DB concepts.
- Troubleshooting & Good knowledge in API, webservices and other integrations technologies.
- Lead and manage release / new app transitions, ensuring adherence to established.timelines, budget, and quality standards.






- Collaborate with project managers, subject matter experts, and operational teams to define project scope and objectives.
- Coordinate and monitor SLA/KPI Adherence, identifying potential obstacles and implementing effective solutions.
- Conduct regular progress meetings to track project status, address issues, and provide status updates to stakeholders.
- Ensure comprehensive documentation of project-related activities, including Ticket analysis, RCA, transition plans, risk logs, and lessons learned.
- Assess project risks and implement mitigation strategies to minimize potential disruptions.
- Manage stakeholder expectations and foster transparent communication.
- Identify opportunities for process improvements and contribute to knowledge sharing.







Salary Range: $97,000-$110,000

Next Steps:If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

About Cognizant:

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision,





build and run more innovative and efficient businesses. Headquartered in the U.S. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

▶️ Production Support Tech Lead
🖊️ Cognizant
📍 The Rocks

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: production support tech lead

Production Manager

Production Manager

Job Description Job Status: Part time (3 days per week) Temporary (12months, with potential to extend) Salary: Base salary of $70,397 pro-rata (which is full time equivalent to $117,328 per annum) plus 11.5% superannuation contributions Applicatio [...]
The Rocks
30 Oct
    The Rocks
    30 Oct

Guidewire Technical Lead

Guidewire Technical Lead

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a differe [...]
The Rocks
30 Oct
    The Rocks
    30 Oct

Guidewire Technical Lead

Guidewire Technical Lead

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a differe [...]
The Rocks
30 Oct
    The Rocks
    30 Oct

System Support Lead (Salesforce)

System Support Lead (Salesforce)

System Support Lead - Salesforce Parramatta Location Full Time Permanent Role Salary – $120,859-$133,183 (plus super) Your role With an overall goal to provide streamlined services to ensure the needs of those who use Housing Services are met, this [...]
The Rocks
24 Oct
    The Rocks
    24 Oct
Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: production support tech lead