Customer Service Representative

Customer Service Representative

23 Nov
|
DVD Infinity
|
Sydney

23 Nov

DVD Infinity

Sydney

About the business:



We are the one of the top companies in Australia to provide Digitisation Services to our customers.



About the role:



Responsibilites include:

- maintaining and developing relationships with customers at the sales office via telephone calls, emails and post

- providing quotations on orders in a timely manner

- order taking, enter data into the account and order systems

- calling customers to let them know their orders are ready, follow up outstanding orders

- keeping workspace neat and presentable

- work closely with Sales Representative at Crows Nest office

- communicate with Workshop staff re orders status and details

- other tasks as required from time to time









Training provided (2 to 3 weeks in December 2020), then official start 11th January 2021.



Job Type:



Full-time, Mon to Fri (10am to 6pm), with commission after 3 month probation period



Location:



Based in Five Dock shop.



Skills and experience:



- few years Sales role

- Customer service skills

- Customer relationships

- Understand Customers' needs

- Attention to detail

- Other duties as required for the position



Essential:



- Basic computer skills

- Good communication skills



Desirable:



- Film /video product knowledge

- Video equipment knowledge



Application Deadline: 04/12/2020



Expected Start Date: 11/01/2021



Job Types: Full-time, Permanent



Salary: $40,000.00 per year



Experience:



- sales: 3 years (Required)

- customer service: 2 years (Required)

- outbound call centre: 1 year (Preferred)



Work Eligibility:



- Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)



Job Duties:



- Answer incoming customer inquiries

- Record and modify customer information within the database

- Engage with clients in a friendly and professional manner while actively listening to their concerns

- Offer support and solutions to customers in accordance with the company's customer service policies

- Other duties as requested



Work Remotely:



- No

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