Department of Education
This is a recruitment pool for HR Lead, Business Support roles in EDConnect for Temporary and ongoing full-time or part-time appointments
Location: Bathurst, Newcastle, Wollongong and Parramatta
About the role
The HR Lead, Business Support plays a leading role in providing exemplary customer service and specialist advice, and engages team members in the delivery of accurate, reliable and targeted outcomes that meet customer expectations. The role is also accountable for optimising business outcomes and drives the day to day operational activities of the team in order to achieve team objectives.
The role supports the Business Support team within Shared Services HR.
The role delivers a range of transactional human resources (HR) services and responds to general customer enquiries at various locations within the Human Resources Directorate, to assist in the achievement of business results and customer service excellence. The role forms part of the broader team that provides centralised HR services, policy, advice and programs and is accountable for delivering accurate, timely, and reliable transaction processing and customer support through the effective use of tailored service delivery strategies.
About the Department of Education
We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit NSW Department of Education
A recruitment pool will be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
How to apply
The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s Nationally Coordinated Criminal History Check to determine your suitability for employment.
Proof of Identity information
Informed Consent Form
Declaration for non-child work
- Provide an example of a written communication you have completed in order to recommend a course of action. Describe your approach and the outcome (400 words maximum).
- Describe a time when you have taken responsibility for an error or mistake. What did you do and what was the outcome? (400 words maximum).
- Tertiary qualifications or relevant experience in Human Resource Management, Organisational Psychology or a relevant discipline and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment
- Expertise across a range of HR functions
- Knowledge of and commitment to the Department's Aboriginal education policies