Associate consultant – PRODUCT SUPPORT

Associate consultant – PRODUCT SUPPORT

23 Feb
|
Prospecta Software
|
Sydney

23 Feb

Prospecta Software

Sydney

Company Overview



Prospecta was founded in 2002 in Sydney, Australia to provide niche services for enterprise customers in data and automation. Prospecta has evolved to be one of the key data players within the technology industry. Our flagship product MDO (Master Data Online) is an enterprise MDM platform that enables processes from creation of Master Data through the disposal of data. We are experiencing rapid growth globally and seeking to expand our product portfolio, features, and capabilities.



Our main HQ office is located in Sydney, Australia with a regional offices in India and the U.S.



The position









As part of our growth strategy we are seeking an Associate Consultant who can work with the customer in a Product Support role. You will be responsible to resolve customer tickets and interact with business users.



Core Responsibilities



- Troubleshoot and resolve technical problems

- Action and update tickets raised by customer

- Coordinate with business users to understand the issues and resolve

- Coordinate with business to understand new requirement

- Monitor infrastructure related things to ensure systems are up and running



Experience & Skills



- Should have around 2 years of experience in customer engagement

- Strong communication skills

- Should have some coding experience

- JAVA experience would be preferred



What will you get?



This role is open for Australian Citizens and Permanent Residents only. The successful candidate will be offered a competitive salary dependent of their level of experience around $65 plus Superannuation.



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