Customer Care / Post Sales Manager

Customer Care / Post Sales Manager

04 May
Scanning Pens Australia

04 May

Scanning Pens Australia


Customer Care / Post Sales Manager

Scanning Pens Pty Ltd

L1 52 O’Connell St, Parramatta, NSW 2150

Permanent position – full-time or part-time considered

Scanning Pens is the global re-seller of C-Pen products, smart pens that assist those with reading difficulties such as dyslexia, autism, ADHD, mild cognitive impairment or auditory & visual processing disorders. The pens also assist those with low reading levels. Our main markets are education (primary & secondary schools), healthcare (NDIS, speech pathologists), libraries, government & private users. Scanning Pens is a registered NDIS Provider.

Our office is situated in O’Connell St, North Parramatta opposite the Parramatta Leagues Club.

We currently have a small team of seven staff. We are currently recruiting for a Post Sales / Customer Care Manager. This role is full-time, but we would consider part-time employment on a pro-rata basis. Part-time could be school hours and could include NSW school holidays.

Primary Role

You will primarily be working with existing and potential customers to promote the ReaderPens and ultimately increase revenue for the company. This will involve product training and marketing. The role also has an administration component centred around data analytics and reporting.

Principal responsibilities

· Contacting existing customers to offer product training and work through their requirements

· Customer retention

· Conduct webinars for existing and potential customers

· Sales & marketing projects incl email campaigns

· Working with our marketing team in the UK on relevant campaigns & initiatives

· Providing training & other relevant support for our small team

· Reporting & data analytics

· Administration & related activities as required

Technical knowledge, professional qualifications and experience

· Good organisational and communication skills

· Efficient time management and ability to work independently

· Microsoft Office incl Word, Outlook, Teams, PowerPoint & intermediate Excel skills

· An understanding of NetSuite would be an advantage

· Good understanding of English language (both written and spoken)

· Good email etiquette

Application Details

Please submit your CV and covering letter to:

David Campbell

Country manager

· Rewarding role working with Assistive Technology which assists reading

· Work across multiple sectors

· Small friendly team in bright sunny office space

Job Types: Full-time, Part-time, Permanent

Salary: $60,000.00 – $65,000.00 per year


- Employee discount

- Work from home


- 8 hour shift

- Monday to Friday

Supplementary Pay:

- Christmas bonus

COVID-19 considerations:

Flexibility re working from home should a Covid outbreak occur